A visibility issue for a forwarder
Interview of Nicolas Korent, Information systems Manager at Fatton Transports
Fatton Transports is a transport company since 1909. The company takes full care of the flow of goods and information throughout the logistics process. Following a growing need for visibility and centralisation of tracking information, the company has been using the Safecube solution for over a year.
Could you tell us about the reasons why Fatton Transports decided to adopt a tracking solution such as EasyTrack?
Nicolas Korent :
There is a context of international trade disturbance, particularly in the overseas transport sector. We have noted a historic increase in the price of containers and more and more events that are beyond our control. These disruptions have made it difficult for operators to track their shipments. It is becoming more and more complicated to manage the tracking and therefore the visibility of containers. Customers suffer from the same problem. They have an increased need for information. So there is a real demand from our customers to provide them with more information. Today, this granular visibility is becoming an integral part of the service. Clients have real demands on visibility.
To meet their needs, to sustain the business we have and to continue to develop commercially, we have to provide a goods tracking solution as standard. This is becoming a must-have.
Why did you choose to use an external service provider like Safecube?
We had already taken the initiative in flow tracking. We needed to get a tracking tool to collect reliable data. For land and air transport, we had already put in place digital solutions for tracking shipments. Due to the inherent complexity of maritime transport, we had not yet implemented this type of solution. And now it has become indispensable. Now the question is how did we do it?
For air and land transport, we did it alone. You have to know that at Fatton Transports we already have an internal team capable of developing a solution. But for the maritime sector, given the complexity and urgency of the need, we decided to work with a partner who knew how to develop this type of solution in a structure like ours. We had to develop it within our own tools.
Why did you choose to work with Safecube?
Firstly, we needed a solution that worked. So a solution that could be tested quickly and easily. We needed a simple API. There had to be good technical support so that our teams could easily integrate the data. That’s why we chose Safecube.
So beyond the technology, there is the collaboration/human dimension. We needed unified collaboration to be able to react quickly. This is perhaps where the start-up approach could be a benefit.
What are the key success factors for the integration of this type of solution?
First and foremost, what is important for this type of partnership to work is that the solution is efficient. That it is capable of providing reliable and up-to-date data on shipments. Then, the solution must be able to interface with our tools. We want to be able to access the information via our portals.
So for this we need a solution from Safecube that lends itself well to this kind of need; then technical support to be able to address problems when they arise; and finally, a partner who listens to us and is able to develop its solution in line with our own needs.
How do you see the future?
From our side, it would be potentially to develop custom offers, to specific customers, especially with IoT.